Our Guarantee & Policies 

Simply put, we stand by what we build, and will do everything in our power to make sure you are satisfied with your purchase.

30 Day Full Return Policy

You can return anything you buy from us, for any reason or none at all, within 30 days of receiving it for a full refund of the purchase price. If any of our equipment is damaged or defective in any way when you receive it, we will pay for shipping to and from as necessary in order to fix it to your satisfaction. Custom work may require a non-refundable up-front materials charge, but otherwise the same satisfaction guarantee applies.

LIFETIME WARRANTY

We offer a lifetime warranty on defects or internal electrical failures in normal use. If a transistor goes noisy or an internal connection breaks we'll fix or replace it for free. Obviously things like microphones can get broken by mishandling or misadventure; if your mic is damaged from rough handling or a hard touring life (we’ve seen it all!) we'll fix it for the cost of parts and shipping. We want these mics to be heirlooms, so we’ll always take care of you and your mic. Contact us at info@eartrumpetlabs.com if you’re having any issues.

On diagnosing problems: If you experience issues, please remember that there are multiple places in the signal chain where problems might be happening. To confirm that the issue is with the mic, we recommend testing it with multiple cables, in multiple channels of your mixer or interface, another source of phantom power, and if possible with another set-up entirely. We don’t want you to be without your mic if it’s not necessary. Feel free to contact us and we’ll be happy to assist with diagnosis.

SHIPPING INFO

All our microphones are shipped double-boxed, in their foam-padded metal carrying cases. We ship our microphones via FedEx. Accessories and merch are shipped USPS. If you would like to pick up your purchase at our workshop in Portland, OR, select "Customer Pick-up" at checkout and coordinate with us when you'd like to stop by. (sales@eartrumpetlabs.com)

We will ship as soon as we practically can – always within 2 business days of receiving the order, except for models designated as custom builds. If you’re placing an order for next-day or otherwise expedited shipping, it’s a good idea to call us at (503) 974-4147 to alert us so we can be sure to get your order out ASAP. We do our best to get express orders out same-day Monday through Friday if placed before 1 pm Pacific. Express orders placed after 1 pm Pacific will be shipped ASAP on the next business day. Let us know if you have any questions!